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Right of withdrawal

Right of return

Right of withdrawal

You can cancel your contract within 14 days with a clear explanation in the form of text, for example, letter, fax, e-mail or by phone to withdraw without giving a reasons. The burden of proof rests with the customer. There is an application form which complies to the applicable laws in order to terminate the contract. The time limit begins after receipt of this instruction in text form, but not before the full receipt of the goods by the customer or a third person who can not be considered the carrier of the goods. For recurring deliveries of similar goods not before receipt of the first partial delivery and not before the publication of our information (shipping address). To preservation of the withdrawal period is sufficient to send it as described above or to send back the item purchased within the time limit.

The withdrawal must be sent to:

Ewos GmbH / srl
Director: Werner Weiskopf
Glurnserstraße 20
39024 Mals / South Tyrol / ITALY
Fax +39 0473 84 50 25

Consequences of withdrawal

In case of an effective cancellation the mutually goods or the amounts of money received must be returned. If the goods can not be returned intact or are in poor condition we will ask for a compensation for the loss of value of the asset (e.g. benefits of use). For the deterioration of the goods or benefits derived, you will have to pay compensation only to the extent that the benefits obtained or evidence of deterioration. To “test the properties and functioning” refers to tests that we will perform on the returned goods as much as possible and customary in a retail store. The transportable goods will be returned at our risk. We will refund the cost of shipping cost of the original order. The costs for the return though will be borne by the buyer. The costs for the return though of non transportable goods will be borne by the buyer and it`s € 50 including VAT per carton (or pallet). Obligations of return and reimbursing payments must be fulfilled within 14 days. The period begins for the buyer from the date of notice of withdrawal from the contract, for us upon receipt of the withdrawal or the date of receipt of goods. The refund will be made, unless otherwise agreed, by the same means of payment used for the order.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to supplies of goods that are not standard, and the production was made individually upon request of the purchaser.

End of withdrawal rights


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