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Right of withdrawal

Right of return

Right of withdrawal

Right to cancel
You have the right to cancel this contract
within 14 days without giving any reason. The
cancellation period will expire after 14 days
from the day on which you acquire,or a third
party other than the carrier and indicated by
you acquires, physical possession of the last
To exercise the right to cancel, you must
inform us sero nsrl ,
Via Glorenza 20 39024, Malles Venosta,
0039473831059 of your decision
to cancel this contract by a clear statement
(e.g. a letter sent by post, fax or e-mail). You
may use the attached model cancellation form,
but it is not obligatory.
To meet the cancellation deadline, it is
sufficient for you to send your communication
concerning your exercise of the right of cancel
before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to

you all payments received from you, including
the costs of delivery (except for the supplementary costs arising if you chose a
type of delivery other than delivery other than
the least expensive type of standard delivery
offered by us), without undue delay and in any
event not later than 14 days from the day on
which we are informed about your decision to
withdraw from this contract. We will make the
reimbursement using the same means of
payment as you used for the initial transaction,
unless you have expressly agreed otherwise;
in any event, you will not incur any fees as a
result of such reimbursement. We may
withhold reimbursement until we have received
the goods back or you have supplied evidence
of having sent back the goods, whichever is
the earliest.
You shall send back the goods or hand them
over to us, without undue delay and in any
event not later than 14 days from the day on
which you communicate your withdrawal from
this contract to us. The deadline is met if you
send back the goods before the period of 14
days has expired. You will have to bear the
direct cost of returning the goods. You are only
liable for any diminished value of the goods
resulting from the handling other than what is
necessary to establish the nature,
characteristics and functioning of the goods.

The withdrawal must be sent to:

seron GmbH / srl
Director: Werner Weiskopf
Glurnserstraße 20
39024 Mals / South Tyrol / ITALY
Fax +39 0473 84 50 25
E-mail: “

Consequences of withdrawal

In case of an effective cancellation the mutually goods or the amounts of money received must be returned. If the goods can not be returned intact or are in poor condition we will ask for a compensation for the loss of value of the asset (e.g. benefits of use). For the deterioration of the goods or benefits derived, you will have to pay compensation only to the extent that the benefits obtained or evidence of deterioration. To “test the properties and functioning” refers to tests that we will perform on the returned goods as much as possible and customary in a retail store. The transportable goods will be returned at our risk. We will refund the cost of shipping cost of the original order. The costs for the return though will be borne by the buyer. The costs for the return though of non transportable goods will be borne by the buyer and it`s € 50 including VAT per carton (or pallet). Obligations of return and reimbursing payments must be fulfilled within 14 days. The period begins for the buyer from the date of notice of withdrawal from the contract, for us upon receipt of the withdrawal or the date of receipt of goods. The refund will be made, unless otherwise agreed, by the same means of payment used for the order.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to supplies of goods that are not standard, and the production was made individually upon request of the purchaser.

End of withdrawal rights


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